Help Desk agent
Dex
“Have you tried turning it off and on again? I checked first.”
Dex triages IT tickets, sends password-reset links, handles software requests and answers common questions from your own knowledge base, escalating real faults to a specialist.
What Dex does
Triages tickets
Requests are classified and logged in seconds.
Handles access
Password resets and software access requests are processed.
Answers from your docs
FAQ answers come from your own knowledge base, not guesswork.
Escalates faults
Network or system faults are passed to a specialist with the details attached.
Works with
Help desk ticketsPassword resetsSoftware requestsKnowledge baseEmailTeam chatEscalations to a specialist
Pricing
Dex on their own
£149/month
Up to 400 conversations or tasks a month, human-in-the-loop approval, hosted by us, no setup fee, month to month.
Full team
£499/month
All six agents, 2,000 shared conversations or tasks. First ten clients: £399/month for 12 months.
Try first
£99 / 14 days
Deducted from your first invoice if you subscribe within 7 days of the trial ending. Non-refundable, once per business. Details.
Questions about Dex
Can Dex reset passwords on its own?
Dex sends reset links under the approval rules you set; sensitive access changes can be held for your approval.
Does Dex replace an IT provider?
No. Dex handles routine requests and escalates real faults to your specialist.
Where does Dex find answers?
In your own knowledge base and policies, loaded during setup.
Related reading
Meet the rest of the team
Try an AI employee for 14 days
£99 for 14 days with one agent of your choice. If you subscribe within 7 days of the trial ending, the £99 is deducted from your first invoice.