Customer Service agent
Leo
“Your customers get a reply at 2am. You get to sleep through it.”
Leo reads and replies to WhatsApp, email and live chat the moment a message lands — day, night and weekend — and only interrupts you for the messages that genuinely need you.
What Leo does
Replies in real time
Messages are read, understood and answered within moments, not the next time you open your laptop.
Knows what it doesn't know
Where stock, prices or policies are unclear, Leo says it will check and follows up rather than guessing.
Escalates what matters
Refunds, complaints and anything emotionally charged are flagged to you, not handled alone.
Sounds like your business
Leo learns your tone of voice from your own past conversations, so replies don't read like a call-centre script.
A short conversation with Leo
Customer
Hi, is order #4471 still coming today? It's already 6pm.
Leo
Checked it for you — #4471 left the kitchen at 5:40pm, so it should be with you any minute. I'll flag it if it's not delivered by 6:30.
Works with
WhatsApp BusinessEmail inboxLive chat widgetCalendar and bookingsFAQs and policiesCRMEscalations to you
Pricing
Leo on their own
£149/month
Up to 400 conversations or tasks a month, human-in-the-loop approval, hosted by us, no setup fee, month to month.
Full team
£499/month
All six agents, 2,000 shared conversations or tasks. First ten clients: £399/month for 12 months.
Try first
£99 / 14 days
Deducted from your first invoice if you subscribe within 7 days of the trial ending. Non-refundable, once per business. Details.
Questions about Leo
What channels does Leo cover?
WhatsApp Business, email and website live chat, plus calendar and CRM connections set up during the Build & Test phase. Leo handles written messages by default; voice is available as a customisation.
Will Leo tell customers it is an AI?
Yes. Customer-facing messages identify the sender as an AI employee, in line with Article 50 of the EU AI Act. See our compliance page.
Can I approve replies before they go out?
Yes. Every agent starts in supervised mode, so consequential actions such as replies and refunds are held for your approval until you are comfortable.
Related reading
- How to cut your first-reply time
- Case study: the Manchester agency that stopped losing leads overnight (illustrative)
Meet the rest of the team
Try an AI employee for 14 days
£99 for 14 days with one agent of your choice. If you subscribe within 7 days of the trial ending, the £99 is deducted from your first invoice.